ANSWERS TO FREQUENTLY ASKED QUESTIONS

Please have a read of this page as it may answer your query without the need to contact us.

(Updated 26/11/2021)

Do I need a vaccine certificate?

NI Executive regulations applicable on the day will be adhered to. But at present certificates are not required on the train, nor to see Santa.
Also, it is now reported that certificates may not be needed to enter our buildings at Whitehead.

Do I need to wear a face covering?

Due to NI Executive regulations, we ask everyone to wear a face covering unless exempt.
Also, to maintain social distancing you are asked to remain in your seat for the whole journey.

When do I arrive at Lanyon Place?

At least 30 minutes before your train time.

When do I get my table number?

Upon arrival at Lanyon Place with the Meet and Greeters from RPSI.

Does my baby/toddler count in the numbers at my table?

If your child requires a seat, they must be included in the number of people in your party.
Don't forget when booking to let us know how many children are in the party so Santa will have presents for everyone.

How many people are in a compartment?

Up to 6 adults (so if you have 4 kids/3 adults or 6 kids/2 adults, it will be fine).

Can we take prams on board?

Due to limited space, where possible parents are asked not to bring prams and buggies.

Will there be catering on the train?

Circumstances do not allow us to have on-train catering at present, but our cafe and a separate coffee counter will be available at Whitehead.

Is the train fully accessible?

Regrettably our 1960s carriages are unsuitable for wheelchair passengers - unless they can be transferred to a seat and the wheelchair folded for stowing.

Are there toilets on the train?

There are ample toilets on the train normally but, for COVID reasons, we have taken the decision to lock them off and provide extra facilities at our station at Whitehead instead.

Will we be seated together?

Due to Covid social distancing regulations, we cannot guarantee that booking 2 tables will ensure you are sitting together, but we will endeavour to accommodate this where possible.

How long will the journey last?

The train runs from Belfast Lanyon Place (Central) to Whitehead. Its's a 40 minute trip each way, with a break in between, the whole outing lasting 2¼ hours.

Will I have time to visit the Museum at Whitehead?

As it usually takes around 1½ hours for a tour, we have decided to close the Museum to help with social distancing for people coming off the trains. However, there will be the chance to see 2 of our galleries (Signal Box and Stables). Also, you will get a 20% off museum ticket in their present.

Will I see Santa on the train?

To limit mingling on the train, we have arranged for Santa to meet you at Whitehead - in his very own snow globe!

What if I want a refund?

We regret that tickets, once purchased, may not be exchanged/cancelled or money refunded.

Can I move my booking to a different train?

Contact Visit Belfast Welcome Centre to arrange this. Address/phone details are on the booking page.